At Waveloom ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waveloom.ai or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Sign up for our waitlist or newsletter
Create an account or register for our services
Contact us with inquiries or support requests
Connect your Shopify store to our platform

This information may include your name, email address, business name, and Shopify store data necessary to provide our services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Pages visited and time spent on pages
Referring website or source
General location (country/region level)

We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personal data.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process your waitlist registration and send relevant updates
Respond to your comments, questions, and support requests
Analyze usage patterns to improve our website and services
Send you marketing communications (with your consent)
Detect and prevent fraud or abuse

3. AI and Data Processing

Our service uses artificial intelligence to automate tasks for your Shopify store. When you connect your store:

We access order, customer, and product data as needed to provide our automation features
Customer communications (emails, reviews) may be processed by AI to generate responses
Your data is processed securely and is not used to train AI models
You maintain ownership of all your data

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

MailerLite - for email communications and waitlist management
Plausible Analytics - for privacy-friendly website analytics
Shopify - for store integration and data access
AI Providers - for processing automation tasks (data is not retained)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Waitlist data is retained until you unsubscribe or request deletion.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access - Request a copy of your personal data
Correction - Request correction of inaccurate data
Deletion - Request deletion of your personal data
Opt-out - Unsubscribe from marketing communications at any time
Data Portability - Request your data in a portable format

To exercise any of these rights, please contact us at privacy@waveloom.ai.

8. Cookies

Our website uses minimal cookies necessary for functionality. We do not use tracking cookies for advertising purposes. Our analytics provider (Plausible) is cookie-free.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@waveloom.ai